General Terms and Conditions

Please read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for the Joy Beach Villa are accepted.

We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions. Where this is the case you will be notified accordingly of those additional Terms and Conditions.

Early Check-Out

The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Late Check-Out

On request. Please contact the front office of each property. Additional fees may apply.

Guarantee Policy

A deposit of 20% of your total value fee or passport is required at booking time. Upon departure from the property, all fees for services rendered or any damage at the villa, shall be payable by the guest and where necessary the deposit will be used by the property for the fees.

Covid-19

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Deposit & Payment Policy

A deposit of 30% of the value fee is required to confirm your booking.Remaining payment is required 30 days before arrival.

Cancellation Policy

Each rate booked at The Joy Beach Villas is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed below

  • 30% of the total value fee will be charged, if cancellation and amendment are received less than 31 days prior to arrival day

  • No show, 100% of the total value will be charged

  • Check out early 70% of the remaining days value fee will be charged

We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservation contains or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our Terms and Conditions. In the cases of the aforementioned booking cancellations, The Joy Beach Villas has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.

As a condition of using this booking method, you agree to provide proof of payment to the resort reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank fund transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the resort if proof of payment is not submitted to the resort within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the resort’s validation purposes.

 

Relocation

In the rare unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertaking to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest.

The alternatives offered are at the property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.

 

Limitation of Liability

Notwithstanding anything contained in these Terms and Conditions to the contrary, The Joy Beach Villas shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non-performance of obligations under these Terms and Conditions.

Insurance

The Joy Beach Villas strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not be limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Governing Law & Jurisdiction

This site is operated from Thailand and it is governed by the laws of Thailand